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SERVICE MAINTENANCE PROGRAMS
PLAN 1 - Elite Customer Support Plan -
$300/month ($3600/year)
$60/hour - 5 hours per month (60
hours per year)
· Guaranteed response time of 2-8
business hours.
· Guaranteed response time of 1-4
business hours during emergencies.
· System administrative telephone
technical support
· Reduced extended service rates
Extended Rate: $55.00 per hour for the first 2
hours ($50.00 per hour in 30 Min. increments thereafter).
PLAN 2 - Pre-Paid Labor - $275/month
($3300/year)
$55/hour - 5 hours per month (60
hours per year)
Pre-Paid Time and Materials - This plan offers a reduced labor rate in
lieu of a maintenance contract. Customers may request a technician to be
dispatched to their place of business. Actual time will be credited
against your block of hours and materials used will be billed for the
work requested.
Standard
Response time: 4-8 business hours.
Extended Rate: $65.00 per hour for the first 2
hours ($60.00 per hour in 30 Min. increments thereafter).
PLAN 3 - Remote Maintenance Plan - $180/month
($2160/year)
$60/hour - 3 hours per month (36
hours per year)
This plan can significantly reduce your service and dispatch rates.
Customers who elect this plan can schedule technical service calls
remotely. Our technicians can program all system parameters from our
office.
Standard
Response time: 4-24 business hours.
Extended Rate: $60.00 per hour for the first 2
hours ($60.00 per hour in 30 Min. increments thereafter).
PLAN 4 - Time and Materials - $100/month
($1200/year)
$65.00/hour
for the first 2 hours ($60.00 per hour in 30 Min. increments thereafter).
Time and Materials - This plan offers our most basic level of service.
Customers may request a technician to be dispatched to their place of
business. Actual time and materials will be billed for the work
requested.
Standard
Response time: 24-48 business hours.
Payment Options
Ø
You MUST pay the first year in full.
Ø
You may pay each year thereafter on a month to month basis
or take advantage of the discounts listed below.
DISCOUNTS AVAILABLE:
·
Pay the first two years in full and receive a 5% discount
·
Pay the first three years or more in full and receive a 10%
discount
NOTE: Hours per month carry over to the next month if
you do not use them.
Example:
You purchased PLAN 1 and pay in full for two years
giving you 5 hours per month, 60 hours per year or 120 hours during the
two years.
Month 1 through month 12 you use 4 hours each month.
Month 13 you could use 17 hours at no extra cost by
using the 12 hours left over from the previous 12 months.
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month
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1
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2
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3
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4
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5
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6
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7
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8
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9
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16
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17
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18
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19
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20
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21
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22
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23
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24
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avail
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5
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5
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5
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5
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5
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5
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5
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5
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5
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5
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5
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5
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5
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5
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5
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5
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5
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5
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5
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5
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5
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5
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5
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5
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balance
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5
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6
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7
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8
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9
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10
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11
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12
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13
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14
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15
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17
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5
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6
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9
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10
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11
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12
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10
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9
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7
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6
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5
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used
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4
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4
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4
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4
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4
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4
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4
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4
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4
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4
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4
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4
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17
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4
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2
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4
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4
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4
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7
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6
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7
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6
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6
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5
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left
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1
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2
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3
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4
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5
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6
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7
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8
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9
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10
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11
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12
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0
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1
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4
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5
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6
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7
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5
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4
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2
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1
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0
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0
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